Return & Exchange Policy

1. Eligibility for Returns and Exchanges

Because our jewellery items are delicate and often custom-made, we only accept returns or exchanges under the following conditions:

  • The item received is damaged, defective, or incorrect upon delivery.

  • You must notify us within 3 days of receiving your order by contacting our support team at [your email or WhatsApp number].

  • The item must be unused, unworn, and in its original packaging with all tags and accessories intact.

2. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

  • Custom-made or personalized jewellery

  • Earrings (for hygiene reasons)

  • Items purchased on sale or during promotions

  • Products damaged due to customer mishandling, perfume, or moisture exposure

3. Return & Exchange Process

If your item qualifies for a return or exchange:

  1. Contact us via [email/WhatsApp] within 3 days of receiving the parcel.

  2. Provide your order number and clear photos of the product showing the issue.

  3. Once approved, you will receive instructions for returning the item.

  4. The product must be sent back via TCS, Leopard, or any reliable courier service at your expense. If the fault is ours (damaged/incorrect item), we will cover the return shipping cost.

4. Refunds

  • Refunds are only issued if the product is unavailable for replacement or if a manufacturing defect is confirmed.

  • Refunds will be processed within 7–10 working days after receiving and inspecting the returned item.

  • Refunds will be made via bank transfer or JazzCash/Easypaisa, depending on your original payment method.

5. Order Cancellations

  • Orders can be cancelled within 12 hours of placement by contacting us directly.

  • Once your order has been processed or shipped, it cannot be cancelled.

6. Contact Us

For any questions or concerns, please reach out to us:
📧 Email: [your email address]
📞 WhatsApp: [your WhatsApp number]
📍 Address: [optional – your business location or city]

💎 At Black Beryl , customer satisfaction is our top priority. We appreciate your understanding and support for small businesses that handcraft each piece with care and precision.